About the chip upgrade of HP CF500 series products

(Summary description)About the chip upgrade of HP CF500 series products

Information

According to the monitoring of chip suppliers, HP released new firmware on October 21, 2022,

which caused the CF500 series printers on the market to report an error “?”.

However, the canon printers that use the same technology are not affected by the upgrade

【Error Report】

【Product Verification】

【Solution】

Subsequent shipments of our products will be changed to upgraded chip.
Please sell stock as soon as possible or return it to us for upgrade
Inform end users not to carry out firmware upgrades to avoid affecting the normal use of their cartridge
If customers have found the involved products cannot be recognized by their applicable printers. Please contact your sales manager immediately

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